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Privacy Policy

When you use our services, you’re trusting us with your information. Our team at Impact Metering Solutions Ltd understand this is a big responsibility and work hard to protect your information and put you in control.

Let's Make Life Easier

This privacy notice tells you what to expect us to do with your personal information. 

 

Contact details 

Post:  Impact Group, Annex, Queens House, Queens Road, CHESTER, Cheshire, CH1 3BQ, GB 

Telephone:  01244722672 

Email: enquiries@impactmetering.com 

 

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 

  • Addresses 

  • Credit reference information 

  • Account information 

  • Website user information (including user journeys and cookie tracking) 

  • Call recordings 

  • Records of meetings and decisions 

  • Information relating to compliments or complaints 

We collect or use the following information for the operation of customer accounts and guarantees: 

  • Names and contact details 

We collect or use the following information for service updates or marketing purposes: 

  • Names and contact details 

  • Addresses 

  • Marketing preferences 

  • Location data 

  • Recorded images, such as photos or videos 

  • Call recordings 

  • Purchase or viewing history 

  • IP addresses 

  • Website and app user journey information 

  • Records of consent, where appropriate 

We collect or use the following information to comply with legal requirements: 

  • Name 

  • Contact information 

  • Identification documents 

  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks) 

  • Health and safety information 

Lawful bases 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Consent 

  • Contract 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

  • Consent 

  • Contract 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

  • Consent 

Our lawful bases for collecting or using personal information for legal requirements are: 

  • Consent 

  • Contract 

  • Legal obligation 

Where we get personal information from 

  • People directly 

  • Debt collection agencies 

  • Publicly available sources 

How long we keep information 

We hold information for 5 years 

Who we share information with 

Others we share personal information with 

  • Organisations we’re legally obliged to share personal information with 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal data. 

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. 

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated 

17 June 2024 

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